Reduce E&O Exposure
No one wants to really talk about E&O issues, but they are one of the biggest threats to your business and its long-term success. Sooner or later it happens to nearly every agent, so you must be armed with all the information necessary to protect your business and reduce the number of claims submitted against your policy.
A solid call recording strategy that includes a regular review of agency calls will reduce E&O claims.
What is true in other businesses, is true in insurance. When a problem or issue is identiﬁed, the most effective way to prevent escalation is to “get out in front of it.”
Knowing the facts of a potential problem and addressing them with the other party will undoubtedly minimize E&O issues while maintaining good customer relations by referring to facts rather than hearsay evidence.
VolP is the way to go for those who want to grow and maintain a competitive edge in their local market, and call recording is the “must have” feature to get the most out of your VoIP service.
When evaluating potential providers, don’t just focus on “savings” and glitzy features; focus instead on selecting a vendor who can provide you full time call recordings as a standard option or, if not standard, at an affordable incremental cost increase.
You’ll be amazed at the results you will see from this simple but powerful tool.